Check the User profile in the admin interface. Ensure the account is set to "Active" and the user is allowed in the targeted campaign. Screen Hangs on "Loading..." or White Screen
For call center managers, system administrators, and developers, optimizing, securing, and troubleshooting this specific entry point is critical to maintaining high uptime and agent productivity. 1. What is agc/vicidial.php?
It became a sprawling, messy, complex beast of a script. It had to handle edge cases: what happens if the database connection drops? What happens if the agent forgets to log in? What happens if the telco provider sends a "SIP 503 Service Unavailable"?
This 2,500+ word guide will dissect every aspect of agc vicidial.php , from its role in the Vicidial ecosystem to advanced debugging techniques.
When you see agc vicidial.php , you are looking at an instance of the Vicidial AGI script being executed by Asterisk on behalf of a live call or a system process.
A documented workaround involves entering the number to call, ticking "consultative," ticking "dial override," clicking "Dial with customer," hanging up the XFER line, unticking "consultative," clicking "Dial With Customer" again, and finally using "Leave 3-Way Call". This workaround suggests underlying issues in how the AGC handles conference call states that may be addressed in more recent VICIdial builds.
Because agc vicidial.php reads and writes many temporary files for audio prompts and logs, move the AGI temp directory to RAM:
Always verify that phone login_user and login_pass exactly match what you created in the database, and confirm that each agent is assigned to at least one campaign.
The agent enters their unique system user ID and password.
This is almost always caused by browser caching issues after a Vicidial system upgrade. Force a hard refresh ( Ctrl + F5 on Windows, Cmd + Shift + R on Mac). If the issue persists, check the Apache error log ( /var/log/apache2/error.log or /var/log/httpd/error_log ) to see if a PHP syntax error or permission issue is breaking execution. 2. Time Synchronization Errors
Ensure agents have a ping under 50ms to the server to avoid "lag" when clicking buttons.