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New Users

1. Why do I have to create an account with Email address and Password to access MyHerbalife.com?

The login process for MyHerbalife.com has changed to improve the security around your personal information. Thanks to this security enhancement, your data will be stored behind an Username and Password, email address and password which can only be used online. All you need to do is create a Username and Password an account using an Email address and Password and you can continue to benefit from all the features of MyHerbalife.com

2. How do I create an account on MyHerbalife.com if am already a distributor or preferred member?

When you access MyHerbalife.com, click on “Login” then choose “Create an Online Account”. You will be asked to verify certain details such as your existing Distributor/ Member ID, your current PIN code, Email address. You will then be asked to create an account with your Email address and Password that will be unique to you, and you will also be asked to set some security questions in case you forget your password. Once you have entered this information, you will review and confirm your information is correct and then you will be able to access the site.

3. What if I have forgotten my current PIN and cannot validate my Member ID in the creation process?

If you have forgotten your current PIN Number, you can request for it to be sent to your email address by clicking on the “Forgot PIN” link found under the “PIN” field, and following the instructions. If you do not receive your PIN code within 15 minutes of requesting it, you should contact your local Member Services department.

4. What if the personal information I have entered for validation is showing as incorrect?

In the cases where you choose to validate your identity by entering your phone number or address, it could be that there is a mis-match between what we hold on record for you and the data you are entering. As it needs to be an exact match, even one letter or digit difference would make your information invalid. We may also have an incorrect Date of Birth for you. In these cases, you should contact Member Services to assist you.

5. What if I have made a mistake in my details but have already submitted the form?

After you have submitted the form, you will be directed to a “review” page. This page will show the data you wish to submit. If anything is incorrect, you can click on “Go Back to the Form”, which will take you back to the entry form, where you can correct the relevant data.

6. The form is asking me for an email address, but I do not have one. What should I do?

Please click on the link “I don’t have an email address”; this will give you information on how to create an email address. An email address will now be mandatory in order to access MyHerbalife.com.

7. Why do I have to create 3 security questions?

The 3 security questions must be set in case you forget your Username or Password. If the online password reset does not work (see Q11), you may need to contact Member Services. You will need to answer 1 of the 3 questions you set as part of the password reset process with Member Services, or on the online form as part of the Username online reset process.

8. How do I log in to MyHerbalife.com with my Username and Password?

Simply click on the “Login” button on MyHerbalife.com, which will redirect you to a Login page. You can enter your Username in the email address field and Password there, and click on “Sign In”, which will take you to the homepage of MyHerbalife.com.

9. How do I log in to MyHerbalife.com with my Email address and Password?

Simply click on the “Login” button on MyHerbalife.com, which will redirect you to a Login page. You can enter your Email address and Password there, and click on “Sign In”, which will take you to the homepage of MyHerbalife.com.

10. I have forgotten my Password. How can I reset it?

If you have forgotten your Password, simply click on the “Forgot Password” link below the login window. You will be asked to enter your Email address, answer a security question and then a reset password link will be sent to your e-mail address. If you do not receive the email within 15 minutes, we recommend you try again or contact Member Services, who will be able to assist in sending the reset password link again. Please note: you cannot retrieve your current password; if you forget your password, you will have to reset it to a new one.

11. I have forgotten my Username. How can I retrieve it?

If you forget your Username, simply click on “Forgot Username?” on the Login page , then enter your registered email address, and answer one of the security questions. Your Username will appear on the screen. If you do not see your Username appear, one of the pieces of information you have provided is likely incorrect; we recommend you review the information is correct. If you believe the information is correct, then please contact Member Services for assistance.

12. I know my Username and/or Password, but I just want to change it/them. What should I do?

Login and navigate to Account information to review or update your credentials

13. Will I still need my Distributor/Member ID and PIN code?

Yes, the Member ID and PIN code will still be necessary for identification purposes when you contact Member Services. You will also need your Distributor/Member ID and PIN code information ready if you use the Interactive Voice Response (IVR) system.

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