The script is stuck. This means your computer doesn't recognize the phone. Check your USB drivers, try a different USB port (USB 2.0 works best), or swap out the USB-C cable.
: If your KEYone is stuck in a boot loop or fails to start.
What is your specific (e.g., BBB100-1, BBB100-3)? blackberry keyone autoloader
: You must have the BlackBerry USB drivers installed on your computer for the device to be recognized.
Download the specific Autoloader file for your model ( BBB100-1 , BBB100-2 , BBB100-3 , etc.). Step-by-Step Guide: Running the Autoloader The script is stuck
If your device is stuck in a bootloop or fails to start past the BlackBerry logo, an autoloader can re-image the partitions to a functional state.
Flashing an autoloader modifies your device at a hardware level. To prevent permanently bricking your phone, complete these preparatory steps: : If your KEYone is stuck in a boot loop or fails to start
Reverting to an older Android version (e.g., moving from Android 8.1 Oreo back to Android 7.1 Nougat) if an update caused battery drain or performance issues.
: If you encounter errors during the initial setup after a reload, you may need a different OS version or security patch (e.g., moving from a November patch to a June patch).