This occurs if you attempt to click buttons in the software before the printer has successfully entered Service Mode. Ensure the printer's power light is solid green before launching the executable. It can also mean you need to close other printer software running in the background task manager.
your printer, but leave the power cable plugged in. Press and hold the Stop/Reset button (red triangle icon). While holding Stop/Reset, press and hold the Power button. Keep holding Power, then release the Stop/Reset button.
Once your printer is in Service Mode, follow these steps to execute the counter reset: Canon Service Tool 5610 Download
I will not provide links or step-by-step counter reset instructions here due to policy and safety concerns.
Keep both held down. Release the STOP button, then press it 5 or 6 times (depending on the model). This occurs if you attempt to click buttons
The software is designed exclusively for Windows OS (Windows 7, 8, 10, and 11). It does not run natively on macOS or Linux.
Ensure the printer is truly in Service Mode (solid green light). If you opened the tool before entering Service Mode, close the tool, reset the printer, and reopen the application. Error Code 002 your printer, but leave the power cable plugged in
The is an authorized service utility designed specifically for modern Canon PIXMA G-series, MG-series, MX-series, and TS-series printers.
Double-check your printer model's compatibility. Try running the function with the "Platen" option instead of "Main" if resetting the ink counter. Error Code 005
A popup window should display a confirmation message saying "A function was finished." Click .