The is more than a list of rules—it is a roadmap for succeeding in a company that values its people above all else. By adhering to the core values of love, acceptance, and kindness, while following the operational guidelines, employees (or "broistas") can thrive in this fast-paced and rewarding environment.
Employees must wear unaltered DutchWear as their top layer of clothing. While personal expression like dyed hair and piercings is often encouraged, athletic pants and crop tops are generally prohibited.
A unique perk listed in employee reviews on Indeed is the "T-Shirt of the Month" program. Shop operators frequently hand out new, limited-edition Dutch Bros shirts to commemorate company events, holiday launches, or seasonal menu updates. Baristas frequently trade these collectibles or buy older versions on secondary marketplaces like Depop or Poshmark to build out their shift wardrobe. Layering Rules for Cold Weather
If you are a new hire ("Broista") or considering applying, understanding the core tenets of the Dutch Bros employee handbook is essential for your success. This article breaks down the top policies, cultural expectations, and operational rules that define the Dutch Bros workplace experience. 1. The Core Philosophy: Speed, Quality, and Service dutch bros employee handbook top
Dutch Bros also maintains standard professional policies accessible through their Investor Relations Governance Documents , which include: Code of Business Conduct : Outlines ethical expectations for all employees. Whistleblower Policy
Ensuring every drink is prepared exactly as ordered.
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Dutch Bros is famously inclusive of self-expression. Tattoos and piercings are widely accepted, provided they do not feature offensive graphics, profanity, or pose a safety hazard near machinery.
The foundation of the Dutch Bros experience is built on a specific "trifecta" of values: Speed, Quality, and Service
Reading the Dutch Bros handbook is like reading the rulebook for a summer camp that is also a hedge fund. It demands radical emotional labor (be happy or else ) and physical endurance (run faster ). The is more than a list of rules—it
Broistas are trained in specific positions, such as the "Runner" (who takes orders on a tablet in the drive-thru line) and the "Window" person (who handles cash and conversation). The handbook emphasizes seamless handoffs to keep wait times under a specific threshold. 4. Conduct, Attendance, and Punctuality
Employees are trained to treat the drive-thru window as a stage. The handbook mandates positive customer interactions, maintaining eye contact, and genuine engagement.