Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed -

The Kerio Control Web Filter is a subscription-based service. Go to . Check the License section.

This step is a workaround for cases where DNS timeouts cause the system to falsely mark the web filter as unreliable. Instead of fixing the underlying DNS latency issue, it tells Kerio Control to ignore these timeouts.

Or on older versions:

If incorrect:

Connect to your firewall using an SSH client (like PuTTY) using your admin credentials. Stop the Kerio Control engine by running: /etc/boxinit.d/60winroute stop Use code with caution. The Kerio Control Web Filter is a subscription-based service

Sometimes the link between your appliance and the cloud service becomes stale. Go to .

If the error persists despite a valid license and working internet, local cache files may be corrupted. You can force Kerio to rebuild them by accessing the system terminal via SSH. This step is a workaround for cases where

If Kerio Control is behind another upstream firewall, create an explicit allow rule to those destinations.

: In the administration interface, go to Advanced Options > SSH and enable it. Stop the Kerio Control engine by running: /etc/boxinit

: Through the SSH console, verify that the DiaServerUrl in /opt/kerio/winroute/winroute.cfg is set to v4.url.zvelo.com . Phase 3: Technical Fix via SSH