Press and hold the Power button until the device shuts down completely.
The device will reboot, and you will be able to set it up again as a new device.
Press and hold the and the Paper Feed Button simultaneously. how to unlock sunmi v2 pro hardresetinfo verified
: If Find My Device is active, you can remotely reset the terminal through the Google Find My Device portal from another device.
Select . This will factory reset the terminal. Troubleshooting & Final Considerations Press and hold the Power button until the
Log into your or Sunmi Cloud dashboard on a computer. Navigate to the Device Management section.
Ensure your Sunmi V2 Pro has at least 50% battery or is connected to a power source to prevent the device from turning off during the reset process. : If Find My Device is active, you
If the Sunmi V2 Pro is locked by an enterprise MDM or administrator password, a hardware reset may be blocked, or the device might automatically re-lock upon connecting to the internet. To unlock it permanently, you must use the official Sunmi partner portal. Steps for Administrators:
Because the Sunmi V2 Pro lacks traditional physical volume buttons found on standard smartphones, entering recovery mode requires a specific timing sequence using the Power button and the paper feed mechanism. Step 1: Power Down the Device Press and hold the . Tap Power Off on the screen. Wait 10 seconds for the device to shut down completely. Step 2: Trigger the Recovery Sequence
Press the to execute. The screen will display a log showing formatting progress. Step 4: Reboot to Clean OS